The Nexus IP Approach

From the beginning, Nexus IP have taken pride in being different. Ethics are central to all of our relationships, which means that we develop deep and valuable partnerships with both suppliers and clients to offer real stability.

Our Relationships

Business relationships are integral to our success. We are proud to work with some of the best suppliers in the industry to provide cutting-edge solutions for our clients.

Our proactive approach helps us to meet client needs at every stage of the relationship, not just sales. This approach means that we have retained 98% of our clients in the last 12 months (and hope to continue these agreements indefinitely). But don’t take our word for it – we are confident that our clients can speak for us: See our Testimonials and/or through careful agreement, client verbal or arranged meeting, discover a real life scenario and personal reference.

Transparent Pricing

Our pricing is highly competitive. Gimmicks such as price checking or price matching simply maintain a single level of pricing throughout the industry. Since our ethics extend to our pricing policies, we don’t seek to meet our competitors’ bids – we simply want to let you know how much you’re paying and what you’re paying for to provide a service and pricing structure that works with your needs.

We do not create bundles or packages that over-price a product while under-pricing another. All of our prices are fair and transparent, so that you are only paying for what your business needs.

Ongoing Service

Our service doesn’t end with your purchase. We provide excellent account management and care to help you maintain your systems and achieve savings throughout your relationship with us. If you require additional handsets, updated technology, extra cabling, desktop support……… or just want to know what the latest options are, we can arrange regular calls and advice to maintain your communications.

Data Protection

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Nexus IP and all its associated companies are compliant with the data protection regulations and Data Protection Act, continually monitor and update policies and processes to ensure continued compliance with Data Protection Legislation and Regulations including the General Data Protection Regulations (GDPR) and Data Protection Act 1998/2018. As part of the various services and products we offer our customers, and this includes system maintenance, we may hold or have access to data that can identify individuals in order to be able to provide our customers with the services, products and support that is agreed through our contracts. In all instances, access to such data is controlled and limited to specific individuals.

Processing Information

Scope and purpose or processing

Personal data is held for the purposes of the provision of telecommunication services and related products. The personal data held is obtained in support of contractual arrangements and is necessary under the ‘legitimate interests’ pursued by the controller (Nexus IP) as defined in article 6.1 of the GDPR. The facility to opt out of marketing communications remains, but excludes operational or pricing communications.

Nature of processing

Nexus IP does not undertake any automated decision making as defined by article 22 of the GDPR. Data will be processed internally by the marketing department for the purposes of objective and permission-based marketing.

Duration of processing and retention

Nexus IP will maintain personal data for the duration of contracts during the provision of telecommunication services and products. Thereafter, the data will be held for a ‘reasonable’ period, depending on the nature of the relationship with the customer. The data will be deleted when the retention of that data can no longer be justified under the provisions of the Data Protection Act and is not overruled by competing legislation or regulations. The terms against which data are held vary and are dependent on the business cycle, regulations and legislation.

Requests for information

Persons whose data are held by Nexus IP and its associated companies may request their own data. These are called subject access requests.  These should be submitted in writing to our postal address or via email to info@nexusip.com.  We will need to verify the identity of the requestor and in the unlikely event there is substantial cost to Nexus IP in terms of retrieving the data, we may charge a maximum of £10.  The regulations require us to respond within 28 days of the request.

Deletion of information

Persons whose data are held by Nexus IP and its associated companies may request that their data be permanently deleted as stated in Data Protection Regulations and Data Protection Legislation, and such requests will be complied with as soon as practicable where a customer no longer has a relationship with Nexus IP or its associated companies.  Where a requestor continues to have a business relationship with Nexus IP or its associated companies, we may need to ensure that the requestor’s details are replaced with those of an alternative contact to enable the continued effective management of our relationship with our customers and partners.  Any such requests should be submitted in writing to our postal address or via email to info@nexusip.com. We will need to verify the identity of the requestor in all circumstances.

Types of Personal Data

The personal data held will include: Name, Position, Telephone Number(s), email address.

No ‘sensitive data’ (as defined by the Data Protection Act) or ‘special categories of personal data’ (as defined by the GDPR) are held against any current, former or prospective (wholesale only) customers.

Categories of Data Subject

The data subjects whose data may be held by Nexus IP is restricted to that of existing, former or prospective customers (Wholesale) and associated contacts. These data fall under the category of ‘personal data’ and do not include any ‘sensitive data’ (as defined by the Data Protection Act) or ‘special categories of personal data’ (as defined by the GDPR).

Data sharing

There is no routine data sharing of person identifiable data. Where exceptions exist, these concern the management of systems where providers require sample data for the purposes of de-bugging systems or processes. In these circumstances we would implement a formal data sharing agreement to ensure the transaction is handled for the purposes of the ‘system fix’ and to obtain a legal platform to ensure that access, security and disposal of the data adheres to our requirements in terms of current and future ISO accreditation and Data Protection legislation.

In terms of transactional data (non person identifiable data), for example direct debit data, there is a robust data sharing agreement and corresponding process for exchanging data with all suppliers. No person identifiable data is exchanged or transferred routinely.

Data hosting

The majority of our data is hosted in secure cloud/data centre environments accessible only through VPN, and or in the case of our CRM, a two factor authentication process, to which we intend to add a fixed IP as an additional protocol. Our data is held within the EU, and where practicable these data will be held in a UK based environment. Some data is held in secure local servers with the relevant backup and security protocols. Access to all systems is managed through robust permission structures based on the requirement of the individual’s role, and these are regularly reviewed.

Out of hours access

There are roles within our organisation that require that ‘specified individuals’ have access to data outside of operational hours. For example to manage and react to incidents of exceptional call reporting (fraudulent calls) and to access systems remotely or on site for the purposes of maintenance or in managing system failures or errors. In these circumstances, access is either on our premises or is governed by the same security measures outlined in data hosting.

Access to customer’s data for the provision of maintenance and support services

Where Nexus IP has installed a system, we will retain a copy of the installation records and this will include the Programme Requirement Document that contains the user’s information for the system being installed. The data we hold as part of the installation records will not be updated where the data in the customer’s system is changed and updated.

As part of an ongoing maintenance contract, Nexus IP will provide designated Nexus IP staff with remote access to the customer’s telephone system by agreement with the customer. In these instances and for the provision of the maintenance and support functions, Nexus IP will access the root system, and this will provide access to information that may identify an individual, including:

  • User Name

  • User email

  • User Direct Dial Number

As a ‘Data Processor’ in the context of the Data Protection Act, these data will only be accessed where necessary and for the purposes of maintenance and service provision. Nexus IP is, at the request of the customer able to access, alter and or remove these data, and where required, reset user’s passwords. Nexus IP is not able to view or access user’s passwords. It remains the responsibility of users to change and update their passwords in line with the customer’s security policies.

Data Protection

Nexus IP and all its associated companies are compliant with, and continually monitor and update processes and policies to ensure compliance with, the GDPR and Data Protection Legislation.  As part of the various services and products we offer our customers, and this includes system maintenance, we may hold or have access to data that can identify individuals in order to be able to provide our customers with the services, products and support that is agreed through our contracts. In all instances, access to such data is controlled and limited to specific individuals.

Use of Cookies

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For more information about Google Analytic Cookies please refer to

developers.google.com/analytics/resources/concepts/gaConceptsCookies

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This explains how we collect, use and protect your personal information. This policy may be updated from time to time. Nexus IP may collect information from you when you:

  • Apply for a User Login and Password

  • Log in with a User ID and Password

  • Provide us with contact and other relevant information in the course of
    doing or contemplating business with us, including but not limited to engaging with our marketing material and/or campaigns.

Nexus IP uses this information to:

  • Provide our services and products to you

  • Invoice you for using our services and products

  • Assist us in responding to any queries you may have about our services and products

  • Understand how you use our site, services and products so that we can develop and improve them

Storage of information

Nexus IP will store any information for:

  • As long as we are legally required to; or
    as long as we need it, if we are not legally required to keep it. Nexus IP cannot accept responsibility in relation to information that has not been securely stored and transmitted to us.

Sharing of information

Unless legally required to do so, or as part of the provision of a product or a service, we will only share your information with companies within Nexus IP and the following:

  • Other companies involved in delivering the services and products to you;

  • Credit scoring agencies; or

  • In the event of default, debt recovery specialists, including but not limited to lawyers and debt collection agencies.