Question 1

ACD - Automatic Call Distributor

Accepted Answer

A method for dealing with a large number of incoming voice calls, ensuring that each call is dealt with as quickly and efficiently as possible. Incoming calls are distributed between a number of answering points or agents. If all the agents are busy, callers are placed into a queue.

Question 2

ADSL - Asymmetric Digital Subscriber Line

Accepted Answer

Asymmetric Digital Subscriber Line is a new technology that allows more data to be sent over existing copper lines. It is used primarily for Broadband connections and will supersede ISDN

Question 3

Analogue PSTN - Public Switch Telephone Network

Accepted Answer

This often referred to as the traditional public telephone network. It is primarily used for carrying voice traffic

Question 4

Anywhere Worker

Accepted Answer

A mobile worker who may do their job anywhere and on any device and usually participates in virtual teams; also known as ‘the new way to work’

Telecom Glossary

ACD - Automatic Call Distributor

ADSL - Asymmetric Digital Subscriber Line

Analogue PSTN - Public Switch Telephone Network

Anywhere Worker

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